Thursday, January 25, 2007

Customer satisfaction ratings = 0!

Afterall the fuss that the hotel caused me last Sunday, there was no apology email whatsoever from them. Instead, I had to email the hotel's wedding planner to ask her to send me the revised letter of offer and I stated my dissatisfaction in the email yesterday.

Thus she just replied and mentioned "My apologies once again. Trust me, it was not about maximising profit but a sincere miscommunication that occurred."

Err.. 'sincere miscommunication'... GEEZ!
Miscommunication after I've spoken to her 4 days before and emailed her 2 days before the wedding fair to tell her that I am interested to confirm then.

Well, I'm speechless! Can't be bothered already.. as long as they don't screw up anything else . . .

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